Phone Connection

A login account for a staff member in the PBX management interface. Used to log in, change settings and view reports. Atelyr does not need this.

A telephony account that allows a device or application to register with the PBX. A SIP account has a username, password and domain, and behaves like a physical phone. This is what Atelyr needs.

SIP Username

SIP Password

SIP Domain

The extension number or username of the SIP account. E.g: 1050 or ai-colleague

The password set for the SIP account. Use a strong password

The SIP domain or IP address of the phone system. E.g: sip.company.com or 192.168.1.1

Step 1

Create a SIP account in the phone system

Go to the PBX and create a new SIP account (or SIP extension). This is not a user account, but a telephony configuration that allows a device or application to register. Give the account a clear name, such as "AI Colleague Atelyr".

Step 2

Set SIP credentials
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Set a username (or extension number) and a strong password for the SIP account. Note these details carefully — they will be needed later for the connection.

Step 3

Note the SIP domain
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The SIP domain is the address at which the PBX can be reached for SIP registrations. This can be a domain name (e.g. sip.company.com) or an external IP address. Verify that this address is reachable from the internet.

Step 4

Check ports and firewall
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Make sure the following ports are open in the firewall:

Step 5

Link the SIP account to a hunt group or queue
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Add the SIP account to the desired hunt group or call queue in the PBX. This determines which calls are routed to the AI Colleague, and allows the AI Colleague to transfer calls to colleagues or departments.

Step 6

Share the SIP credentials with the customer
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Provide the three required details (username, password and domain) to the Atelyr customer. The customer enters these in the Atelyr platform to activate the AI Colleague